SaaS for Facebook Pages & Messenger
One workspace for your Facebook Pages and customer conversations.
SocialPilotX helps businesses connect the Facebook Pages they manage, see Page information and recent posts, and answer Messenger conversations, all from one secure dashboard.
- Built on Meta’s official Graph API
- You choose which Pages to connect
- Disconnect a Page at any time
- Access tokens stored encrypted
Features
Built for businesses that talk to customers on Facebook
Everything you need to keep Page information and Messenger conversations in one place, using only the access your business grants.
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Connect your Facebook Pages
Sign in with Facebook Login for Business and choose exactly which of the Pages you manage your workspace can access.
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Page overview
See each connected Page’s details, such as followers, category, description and links, loaded live from Facebook when you open it.
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Recent posts
Browse what your Page has published, newest first, with a direct link to every post on Facebook.
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Messenger inbox
Messages people send to your connected Pages arrive in one inbox, with unread counts and delivery and read status.
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Replies within Messenger rules
Answer customers from the dashboard. SocialPilotX shows when Messenger’s 24-hour reply window is open, so you know when you can respond.
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Page comments
See comments people leave on your connected Pages’ posts, next to the post they belong to, and reply publicly as your Page. Optionally send one automatic reply to new comments.
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Comment leads
People who comment on your Page are organised as comment leads, with their comments and whether you replied, kept separate from Messenger contacts.
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Clear connection status
See whether each Facebook account and Page is connected. If access expires or a permission is missing, SocialPilotX explains what happened and the next step.
How it works
From sign-up to your first reply in five steps
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1
Create your workspace
Sign up and verify your e-mail address. Your workspace keeps your Pages and conversations separate from everyone else’s.
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2
Connect Facebook
Authorize SocialPilotX in Facebook’s own dialog. You review every permission before anything is shared.
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3
Choose your Pages
Select which of the Pages you manage to connect. Pages you don’t select are left alone.
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4
Turn on Messenger
Enable Messenger for a connected Page so new customer messages arrive in your SocialPilotX inbox.
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5
Reply and keep track
Answer conversations from the inbox and see what is unread, delivered and seen.
Messenger
Customer conversations, organised in one inbox.
When people message your Facebook Page, SocialPilotX keeps those conversations in one place so you can see what needs an answer and reply on time.
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Unread at a glance. Conversations with new messages are highlighted and counted.
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Clear reply window. Each conversation shows whether Messenger’s 24-hour standard reply window is still open.
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Delivery and read status. See when your reply was sent, delivered and seen.
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Replies from other tools included. Messages your Page sends from Meta’s own tools appear in the same conversation history.
How a message reaches you
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1
A customer messages your Page
They start the conversation on Facebook or in Messenger.
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2
Meta notifies SocialPilotX
The event arrives through a signed, verified webhook, only for Pages you connected.
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3
It appears in your inbox
The conversation is stored for your workspace and marked unread.
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4
You reply
Answer from the dashboard while the reply window is open.
Data & control
Your Pages. Your customers. Your control.
Businesses choose which Facebook Pages to connect to SocialPilotX. We use Meta Platform Data only to provide the features the connected business uses, and only for the Pages it has authorized.
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You choose the Pages
Access is based on the permissions you grant in Facebook’s dialog, and only Pages you select are connected.
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Disconnect any time
Disconnecting a Page stops its Messenger notifications and deletes its stored access token immediately.
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We don’t sell your data
SocialPilotX does not sell Meta Platform Data or use it for advertising or profiling.
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Encrypted and isolated
Access tokens and message content are stored encrypted, and each workspace can only see its own data.
Roadmap
What we’re building next
These features are in development and are not available yet. We’ll announce them here when they launch.
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In development
Contact organisation
Add notes, custom statuses and follow-up reminders to the people who interact with your Page.
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In development
Messenger automation
Configure automated replies for common questions in conversations customers start, within Meta’s messaging rules.
Bring your Facebook customer conversations into one workspace.
Create your workspace, connect a Page you manage and start answering Messenger conversations.
Questions? Contact us at contact@socialpilotx.online.