Terms of Service

Last updated: 8 October 2026

These Terms govern your use of SocialPilotX (the "Service"), available at socialpilotx.online. By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you confirm that you are authorised to accept these Terms for it.

1. The Service

SocialPilotX lets you connect Facebook Pages you manage, view Page information and recent posts, receive and reply to Messenger conversations for connected Pages, see comments on your connected Pages' posts, organise the people who comment as comment leads, and publish public replies as your Page, either written by you or, only if you turn it on for a Page, one automatic reply to each new comment using text you choose. You are responsible for the content of replies sent from your workspace. Features may change as the Service evolves.

2. Your account

• You must provide accurate information and keep your password confidential.
• You are responsible for all activity in your account and workspace, including actions of members you invite.
• Tell us promptly at contact@socialpilotx.online if you suspect unauthorised use.

3. Acceptable use

You agree not to use the Service to:

• send spam, unsolicited or deceptive messages, or messages to people who have not contacted your Page as Meta's rules require;
• harass, threaten or abuse anyone, or share unlawful, hateful or infringing content;
• access Pages or data you are not authorised to manage;
• attempt to break, overload, reverse-engineer or bypass the security of the Service;
• violate any applicable law or regulation.

4. Meta (Facebook) and other third-party platforms

The Service works with third-party platforms, currently Meta's Facebook and Messenger. Your use of those platforms is governed by their own terms and policies, including Meta's Terms, Platform Terms, Messenger policies and Community Standards. You are responsible for complying with them when you use the Service, including Messenger messaging windows and consent rules. We are not responsible for the availability or changes of third-party platforms, which may limit or change features of the Service.

5. Your content and data

You keep all rights to your content. You give us permission to process it only as needed to provide the Service, as described in our Privacy Policy.

6. Availability

We aim to keep the Service available and reliable, but it is provided "as is" and "as available". It may be interrupted for maintenance, updates, third-party outages or events outside our control.

7. Limitation of liability

To the maximum extent permitted by law, SocialPilotX is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of the Service. Where liability cannot be excluded, it is limited to the amount you paid us for the Service in the three months before the event giving rise to the claim.

8. Suspension and termination

We may suspend or terminate access to the Service if you breach these Terms, misuse the Service, create risk for other users or for our access to third-party platforms, or where required by law. You may stop using the Service at any time and request deletion of your account as described on our Data Deletion page.

9. Changes to the Service and these Terms

We may modify the Service or these Terms. We will update the "Last updated" date, and for significant changes we will notify account holders. Continuing to use the Service after changes take effect means you accept the updated Terms.

10. Contact

Questions about these Terms: contact@socialpilotx.online