Data Deletion Instructions

Last updated: 8 October 2026

This page explains how to remove data that SocialPilotX received from Meta (Facebook) and how to delete your SocialPilotX account.

1. Disconnect a Facebook Page (immediate)

1. Log in to SocialPilotX.
2. Open Facebook in the menu, then select the Page.
3. Open the Settings tab and click Disconnect Page.

When you disconnect a Page, SocialPilotX stops receiving that Page's Messenger and comment notifications and immediately deletes the stored access token for that Page.

Disconnecting a Page also immediately deletes all comments, comment replies, comment leads and automatic reply settings stored for that Page. Independently, comments are deleted automatically 90 days after they were written, and a comment's content is erased as soon as it is deleted on Facebook.

2. Remove SocialPilotX from Facebook

In Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites), find SocialPilotX and remove it. This revokes our access to your Facebook account and Pages. Data we already stored is deleted when you request deletion as described below.

3. Request deletion of your data

To request deletion of data associated with your SocialPilotX account or your connected Facebook account and Pages, email contact@socialpilotx.online from the e-mail address associated with your account, with "Data Deletion Request" in the subject. Please include the name of your Facebook account or Pages if you want only Meta-related data deleted.

After we verify that the request comes from the account holder, we will:

• delete the Meta-related data stored for your account: your Facebook connection and access tokens, the Pages imported for your workspace and their Page access tokens, and the Messenger conversations, comments, comment replies, comment leads and webhook records stored for your Pages;
• stop receiving Messenger and comment notifications for your Pages;
• if you asked for full account deletion, delete your SocialPilotX account and workspace data;
• confirm by e-mail when the deletion is complete.

We may keep limited records where we are legally required to, or where needed to prevent fraud or abuse (for example, a record that a deletion request was completed). If we cannot delete certain data, we will explain why in our reply.

Questions

Contact contact@socialpilotx.online.